livitoto Platform Privacy Notice

This page describes what we collect when you use livitoto and how we keep that data protected. We at livitoto take your privacy seriously and operate under clear principles: we collect only what we need to verify your identity, process your transactions, and comply with applicable law. Our commitment is to handle your information transparently and securely, whether you access our platform from Jakarta, Surabaya, Bandung, Medan, or Semarang.

We understand that your personal data—your name, contact details, payment information, and account activity—is sensitive. Our privacy policy sets out exactly what we do with it, who may access it, and what rights you have. We do not sell your data to third parties for marketing purposes. We do not share your account details with other users. We do not retain your information longer than necessary to fulfil our legal obligations or service your account.

Our services are available only where local law permits. If you are accessing livitoto from a jurisdiction where online gaming is restricted or prohibited, we ask that you do not proceed. We are responsible for verifying your eligibility, and we use the data you provide—your identity documents, address, and payment method—to do so fairly and consistently.

What We Collect and Why

When you register an account on livitoto, we ask for your full name, date of birth, email address, and phone number. We use these details to create your account, send you transaction confirmations, and contact you if we detect unusual activity. We also collect your national identity number (KTP) and a recent photograph as part of our Know Your Customer (KYC) verification process. This is a legal requirement in most jurisdictions and helps us prevent fraud, money laundering, and underage access.

We collect your payment information—your e-wallet identifier (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) or bank account details (mobile banking, local payment, online payment, e-wallet)—only to process your deposits and withdrawals. We do not store your full card numbers or e-wallet passwords. Our payment processors handle the actual transaction; we retain only a reference number and the amount transferred.

We collect your account activity: your bets, your game history, your login times, and your IP address. We use this data to detect fraud, resolve disputes, and comply with anti-money-laundering regulations. We also use it to understand how you use livitoto so we can improve our platform's performance and security.

We also collect cookies and similar tracking technologies. These help us remember your login preferences, keep you logged in during your session, and measure how you navigate our site. You can disable non-essential cookies in your browser settings; however, some cookies are necessary for livitoto to function.

Third-Party Processors

Our livitoto platform relies on third-party service providers to operate securely. These include payment processors (who handle mobile banking, local payment, online payment, and bank transfers), identity verification vendors (who confirm your KTP and address), and cloud infrastructure providers (who host our servers). We have written agreements with each processor requiring them to protect your data and use it only for the purposes we specify. We do not permit them to sell or share your data with other parties.

Our servers may sit outside your jurisdiction. If you are in Indonesia, your data may be processed and stored on servers in Singapore, Australia, or other regions. We ensure that any transfer complies with applicable data protection law and that your data receives the same level of protection regardless of where it is stored.

Your Rights and Our Obligations

You have the right to access your personal data held by livitoto. You may request a copy of your account information, your transaction history, and any documents we hold about you. You may also request that we correct inaccurate information or delete data that is no longer necessary. To exercise these rights, contact our support team with your account email and a copy of your identity document.

We retain your data for as long as your account is active and for a period after closure to comply with anti-money-laundering and tax regulations. Typically, we keep records for seven years. After that period, we delete or anonymise your information unless we are required by law to retain it longer.

If you believe we have mishandled your data or violated your privacy rights, you may lodge a complaint with us directly or escalate to the relevant data protection authority in your jurisdiction. We will investigate your complaint and respond within 30 days.

Two-factor authentication

An optional security feature that requires a second verification step (usually a code sent to your phone) when you log in or withdraw funds.

KYC verification

Know Your Customer checks that confirm your identity and address before we allow deposits or withdrawals on your livitoto account.

Data processor

A third party (such as a payment provider or hosting company) that handles your data on our behalf under a written contract.

We update this privacy notice from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on livitoto. Your continued use of our platform after such notice constitutes your acceptance of the updated policy.

If you have questions about how we handle your data, or if you wish to exercise your privacy rights, contact our support team at the email address listed in our legal noticeWe are committed to responding to all privacy inquiries promptly and fairly.